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Privacy protection

DriveBackNow

DriveBackNow respects the privacy and protects the personal data of all persons with whom it does business, and whose personal data it collects and processes in its daily operations. With established privacy policies, we ensure an adequate level of data protection in accordance with the General Data Protection Regulation (GDPR) and other applicable laws related to the protection of personal data.

1. Data access and hosting

1.1 Access to data

You can visit our websites without providing any information about yourself. Every time a website is accessed, the web server only automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate interests, which outweigh the legitimate interests in the context of a balancing of interests, in a correct presentation of our offer in accordance with Art. 6 (1) sentence 1 lit. f GDPR. All access data will be deleted no later than one month after the end of your visit to the site.

1.2 Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in the forms provided for this purpose on this website are processed on its servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details described in this Privacy Policy.

2. Data processing for contract processing and for contacting us

2.1 Data processing for contract processing

We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we absolutely need the data to process the contract or to process your contact and you cannot complete the order or send the contact without providing it. The data collected can be seen from the respective input forms. We use the data provided by you to process the contract and process your inquiries (including inquiries about and processing any warranty and service disruption claims as well as any statutory update obligations) in accordance with Art. 6 (1) sentence 1 (b) GDPR. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully executed, your data will be restricted for further processing and deleted after the expiry of any retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 (a) GDPR or we reserve the right to use your data beyond this, which is permitted by law and which we inform you about in this Notice.

2.2 Contact with us

In the context of customer communication, we collect personal data in order to process your inquiries in accordance with Art. 6 (1) sentence 1 (b) GDPR if you voluntarily provide this to us when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we absolutely need the data to process your contact. The data collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 (a) GDPR or we reserve the right to use data beyond this that is permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of shipping processing

In order to fulfil the contract in accordance with Art. 6 (1) sentence 1 (b) GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

4. Cookies and other technologies

4.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which outweigh those in the context of a balancing of interests, in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR and is carried out in accordance with the legal provisions of § 96 para. 3 TKG. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies).

Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can find the duration of storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies in certain cases or in general.

(Detailed information on the settings of your browser can be found below). However, if you do not accept cookies, the functionality of our website may be limited. Below you will find information about the cookies we use and the settings of your browser.

 Endpoint privacy

When using our online offer, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia service. The storage of information in your device or access to information that is already stored in your device does not require consent in this respect.

For non-essential functions, storing information in your device or accessing information already stored in your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be able to be used without restrictions. Your consent, if any, will remain in force until you adjust or reset the respective settings in your device.

Any downstream data processing by cookies and other technologies

We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping cart). In the context of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to comply with the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

If you have consented to the use of the technologies in accordance with Art. 6 (1) sentence 1 (a) GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also visit this link. If you do not accept cookies, the functionality of our website may be limited.

How can I configure my browser's cookie settings?

Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for the respective browsers under the following links:

Microsoft Edge™ / Safari™ / Chrome™ / Firefox™.

What types of cookies are used?

Necessary cookies: These cookies are necessary to enable the operation of our website. These include, for example: Cookies that allow you to log in to the customer area or add something to your shopping cart.

Functional cookies: These cookies are used for certain functionalities of our website, e.g. to suggest a better navigation flow to our website, to show you personalized and relevant information (e.g. "Interest-Based Ads")

5. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise stated for the individual technologies, this is done on the basis of your consent in accordance with Art. 6 (1) sentence 1 (a) GDPR. After the purpose has ceased to exist and we have ceased to use the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. For more information on your opt-out options, please see the "Cookies and other technologies" section. For more information, including the basis of how we work with each vendor, please refer to each technology. If you have any questions about the providers and the basis of our cooperation with them, please contact us using the contact details described in this privacy policy.

6. Contact options and your rights

6.1 Your rights

As a data subject, you have the following rights:

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;

in accordance with Art. 16 GDPR, the right to immediately request the correction of inaccurate or complete your personal data stored by us;

In accordance with Art. 17 GDPR, the right to demand the deletion of your personal data stored by us, unless further processing is necessary.

to exercise the right to freedom of expression and information; to comply with a legal obligation;

for reasons of public interest, or is necessary for the assertion, exercise or defence of legal claims; in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as:
the accuracy of the data is disputed by you;

the processing is unlawful but you oppose its erasure;

we no longer need the data, but you need it to assert, exercise or defend legal claims, or

you have objected to the processing in accordance with Art. 21 GDPR;

in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;

in accordance with Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our company headquarters.

Right to object

 Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh the legitimate interests in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you are only entitled to object if there are reasons arising from your particular situation.

 After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims